TERMS & CONDITIONS
Parallel Lock is a trading name for RPH Manufacturing Ltd.
Return policy
We accept returns up to 7 days as per the consumer protection distance selling regulations 2000. After this time we accept refunds up to 14 days but only 80% of the transaction will be refunded to cover administrative and restocking fees. The item must be in the original packaging, brand new and unused and in re selling condition. If the item or packaging has been damaged we have the right to reduce the refund to cover cost.
All return postage cost will be at the customers expense and will not be refunded under any circumstance. It is up to the customer to ensure that the item comes back to us safe and undamaged. We would advise sending the item recorded and make sure that you keep the proof of postage.
Damaged or Undelivered Goods
Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that Products are missing or damaged on arrival, please specify against your signature and inform us immediately, within 3 working days, otherwise no claim can be considered.
Customs
Products ordered from RPH Manufacturing Ltd for delivery outside the UK, may be subject to import duties and taxes, these will be levied once the package reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
Returns: Faulty Goods
Faulty Products should be returned to us in a clean condition. We will evaluate the fault, and repair, replace or refund including carriage, at our discretion.
Privacy policy
This privacy policy sets out how RPH Manufacturing Ltd uses and protects any information that you give RPH Manufacturing Ltd when you use this website.
is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
RPH Manufacturing Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jan 2012.
What we collect
We may collect the following information:
– name and job title
– contact information including email address
– demographic information such as postcode, preferences and interests
– other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping.
– We may use the information to improve our products and services.
– We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
